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Club Rules
To ensure the safety, security and well-being of all our members, please refer to the Club Rules below. Please be aware that these Rules form part of your contract with GO Health Club.

Who do these rules apply to?
Any person entering our premises, regardless of the nature of their visit, must abide by our Club rules. Failure to do so may result in GO Health Club asking you to vacate the premises. In extreme circumstances, and if it is deemed necessary, we may cancel your GO Health Club membership.

Amending Club Rules:
The Club rules may need to be updated from time to time, so please visit our website for the most recent version.

Using GO Health Clubs:

  • You need to use a sweat towel at all times while training and remember to keep hydrated.
  • Please adhere to the Club’s operating hours.
  • Please refrain from bringing any alcohol or drugs into our clubs.
  • Smoking is prohibited on our premises.
  • No pets are allowed on the premises (with the exception of guide dogs).
  • Weapons and firearms are not allowed onto our premises. Only police officers that are on duty or security officials who enter our premises on official police/security business will be permitted to bring their weapon along. Should such officials be using our Club as members, they will not be allowed to bring their weapons onto our premises.
  • Selling and/or marketing of any product or service to other members while in our clubs is prohibited.
  • Taking photos or videos in our clubs is not allowed.
  • The Go Health Club name and/or logo may not be used for any promotional, marketing, advertising or any other activity without GO Health Club's permission.
  • Our off-peak membership allows you to train between 08h00 and 16h00 on weekdays and at any time on a Saturday and Sunday.

Wellness Key:

  • A Wellness Key will be issued to you when you join.
  • You are required to have your picture taken when being issued with your Wellness Key.
  • Please use your Wellness Key to access our Clubs.
  • In the event that you come to the Club without your Wellness Key, you will be able to gain access using your ID/passport number. Access may be granted in this manner for up to 3 consecutive visits, after which you will need to purchase a new Wellness Key.
  • Please note that access will not be granted if your GO Health Club membership is in arrears or if we have terminated or suspended your membership.
  • Your Wellness Key may only be used by you.

Illegal substances:

  • The use, sale or endorsement of any form of illegal and/or performance-enhancing drugs (including steroids and any other banned substances) is strictly prohibited on GO Health Club's premises.
  • If it is suspected that this rule has been infringed, your GO Health Club membership will be terminated at our discretion.

Conduct:

  • You will not be permitted to access our facilities whilst under the influence of alcohol, illegal and/or performance-enhancing drugs (including steroids).
  • Please refrain from committing any acts of intimidation or threats, or exhibiting menacing behaviour towards other GO Health Club users.
  • Harassment, violent behaviour or abuse of any kind will not be tolerated.
  • The use of foul, loud, offensive or abusive language will not be tolerated.
  • Please do not commit any act that may be offensive to other users of GO Health Club.
  • You may not share a shower cubicle at any time.
  • You will be held liable for any damages caused by you or your dependents.

Dresscode:

  • Please wear appropriate exercise clothing while exercising in the Club. T-shirts and closed training shoes must be worn at all times. Slops/sandals are only permitted in the change rooms.

Parking:

  • Parking may only be used by members and guests who are using our facilities. Any parking fees due (if applicable) will be for your expense.
  • Please make use of the designated parking bays only. Cars parked illegally may be clamped and a release fee will be payable.
  • Please ensure that valuable items are not left visible inside your vehicle. We have lockers available in our Clubs for storage of keys and other valuables.
  • Your vehicle is parked at your own risk. We will not be held liable for any loss, theft and/or damage to vehicles and/or valuables left inside of vehicles whilst you are using our facilities.

Locker usage:

  • We have provided lockers in our change rooms for you to store your belongings while training. The lockers can be used to store valuable items such as wallets, keys, etc. You will need to bring along two high quality padlocks. The use of a locker is not a guarantee that theft or damage to your belongings will not occur. It is advisable that your personal insurance covers you for loss of personal effects. We will not accept responsibility for any loss, theft or damage to your property, even if it has been locked in a locker.
  • Lockers are to be used for storage of gym wear, toiletries, clothing as well as kit-bags as these are prohibited on the training floor.
  • Your possessions should not be left unattended at any time. Use of our lockers limits potential loss.
  • Lockers may only be used by you while you are training in the Club. Belongings left behind will be cleared daily (at club closure) and placed in lost property. Such items will then be available for collection by you for up to 14 days where after they will be donated to a charity of our choice.

Using our Equipment:

  • Equipment should be used for intended purposes only. Ask for help if needed.
  • Please adhere to the time limits if specified on equipment so everyone has a chance to use it.
  • Avoid using equipment that is in disrepair and please report such equipment to an employee.
  • When making use of the strength equipment, ensure that the weight pin is inserted correctly.
  • Only equipment specifically provided by the manufacturer can be used to increase weight resistance. Please refrain from using dumbbells and other equipment to do so.
  • Please ensure that the treadmill has come to a complete stop before climbing on and/or off it.
  • Please replace weights and other items after use.
  • Food, drinks (other than water bottles and sports drinks) and bags are not permitted on the training floor.

Group exercise classes:

  • Some of our group exercise classes may require that you book in advance. There may also be adhoc changes to classes and/or instructors. Please refer to our website, GO Health Club smartphone application or electronic timetables in Club for the latest version available.
  • Please arrive at least 5 minutes before the class starts.

Personal training:

  • Please speak to one of our employees should you wish to sign up with a Personal Trainer.
  • Personal training may only be provided in our Clubs by an authorised GO Health Club Personal Trainer. Suspected or alleged personal training by an unauthorised person will be investigated by the Club Manager and you and the trainer may be suspended or expelled.
  • Our Personal Trainers are responsible for their own business. Payment for services rendered is between you and the Personal Trainer. Please request that you sign an agreement with your Personal Trainer and ask for a receipt whenever purchasing sessions.

Safety:

  • Please notify one of our employees of any injury or incident you may witness in our Clubs.
  • Please adhere to the health and safety notices on display in our Clubs.
  • In the event of an emergency, please follow the instructions given by the staff.
  • Fire doors and safety devices should not be tampered with.
  • No running in the Clubs, unless it’s done on a treadmill.
  • There will be cleaning and maintenance done in the Club on an ongoing basis. Please proceed with caution in these areas.

Junior Members:

These are the Rules that apply specifically to junior members:

  • Children under the age of 12 are not allowed in the training areas in our clubs.
  • Junior members aged 12 to 17:
    - will be allowed into our Clubs provided they are supervised by their parent/legal guardian at all times
    - must use their own Wellness Key to access the Clubs
  • Junior members aged 12 to 13 may:
    - use all cardio-vascular equipment except treadmills
    - use the stretch area
    - participate in the following adult Group Classes: GO Box, Fluid Motion, Pilates and Yoga
  • Junior members aged 12 to 13 may not use any of the equipment on the gym floor other than the cardio-vascular equipment mentioned above unless the junior member is participating in age-appropriate programmes and/or classes being led by a recognised fitness professional.
  • Junior members aged 14 to 17 has full access to all facilities in our clubs.

Final note:

  • All queries and complaints should be made directly to the Club Manager.
  • Approval of membership applications remain at our discretion.
  • Right of admission is reserved.

Open Weekend Rules

  • Guests of GO Health Club are required to complete and sign a disclaimer form prior to being allowed access into the Club.
  • Disclaimer forms for children between the ages of 12 and 17 years old must be signed by the parent or legal guardian.
  • Children between the ages of 12 to 17 years old must be accompanied by an adult whilst training in the Club.
  • The GO Health Club Rules are applicable to all guests using the Club. Please make sure that you read and understand the Club Rules.

What the Contract Buy-out benefit offers our members:

  • GO Health Club will assist with the buy-out of contracts for prospective members wanting to join but who are still within their binding period at another gym.
  • GO Health Club will subsidise their cancellation fees up to R2000.

Terms and Conditions

  • Subsidies will be paid to members after they have completed the member join process in full (i.e. upfront fees paid and payment agreement signed).
  • Members need to furnish GO Health Club with proof of payment for cancellation fees paid to the other gym. This can be in the form of a receipt, deposit slip or EFT. The proof of payment must show the date that the payment was made, who the payment was made to and what the payment was for.
  • The proof of payment cannot be dated earlier than 21 days of the joining member.
  • Members joining on the 1 month cash membership do not qualify for Contract Buy-out.
  • Not applicable to clubs in the pre-sales period.
  • We reserve the right to change, alter and/or withdraw this offer at any time and for any reason. Such amendments will be published on our website.

What the Refer a Friend benefit offers our members:

Existing members will receive R200 for each friend or family that they refer and who joins on a  paying, 12-month membership.

Terms and Conditions

  • The R200 will only be awarded once the new member has completed the join process in full (i.e. paid all upfront fees and signed a payment agreement).
  • The new member must complete and sign a referral sheet as proof that they were referred.
  • There is no limit on the amount of referrals that existing members can refer.
  • All employees, personal trainers and members on complimentary memberships do not qualify for this campaign.
  • Not applicable to clubs in pre-sales period.
  • Members that joined on the 1 month cash option will also qualify for this offer on condition that the new person joins on a paying, 12-month membership.
  • Existing members need to maintain a favourable account balance to qualify for the referral campaign.
  • We reserve the right to change, alter and/or withdraw this offer at any time and for any reason. Such amendments will be published on our website.
Website Terms and Conditions
 
  • You may use the information presented on this website for non-commercial purposes only, subject to any specific terms of use that might appear with such information, provided that the use of such information is accompanied by an acknowledgement that GO Health Club is the source.
  • By using this site you are agreeing to be bound by these Terms and Conditions and GO Health Club's Privacy Policy. If you choose to access and use any of the information made available to you on this site, you do so subject to these Terms and Conditions and any specific terms that the owner or provider of that information has imposed in its use. Your use of this website implies an acceptance of these Terms and Conditions of and any other specific terms and an agreement to be bound by them.
  • GO Health Club makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to the accuracy, accessibility and integrity of this information. GO Health Club assumes no liability or responsibility for any errors or omissions in the content of this website and further disclaims any liability of any nature for any loss howsoever arising in connection with using this website or any content contained herein.
  • Furthermore GO Health Club undertakes to take all reasonable measures to protect the information that you provide us with. These measures include, but are not limited to, preventing unauthorised access or disclosure, maintaining data accuracy, and ensuring the appropriate use of the information. GO Health Club has in place reasonable physical and managerial procedures to safeguard the information it collects.
  • GO Health Club reserves the right to make changes to these materials at any time without notice.
  • You should independently verify any information and material on this website before relying upon it. The information and material on this website are not substitutes for the exercise of professional judgement. If you are not qualified or experienced enough to make that judgement, you should take professional advice or contact the relevant information owner or provider for further information and advice.
  • Hyperlinks to other websites are provided as a convenience only, and imply neither responsibility for, nor approval of, the information contained in those other websites on the part of GO Health Club. GO Health Club makes no warranty, either express or implied, as to the accuracy, availability, reliability or content of such information, text, graphics and hyperlinks. GO Health Club will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of this website or any information or material on it or your inability to use it (whether that loss is direct or indirect).
  • While GO Health Club makes every effort to ensure that any executable material available to be downloaded from GO Health Club's website is free of any virus, it cannot guarantee that the material is free from any or all viruses. GO Health Club is not responsible for any loss or damage howsoever caused by the executable material and potentially malicious code contained therein.
  • You are responsible for ensuring that your computer systems are suitable to access and use this website. You are responsible for implementing sufficient anti-virus and other security checks to ensure the accuracy of data input and output.
  • The collection and retention of personal information by GO Health Club through its website and through the registration process is subject to the GO Health Club's membership Terms and Conditions and Privacy Policy currently in force and available for review on this website.
  • You must not attempt to alter or destroy this website, the information contained herein or try to circumvent the security features of this website, be it by tampering with, attempting to hack or crack it, modify the format thereof or in any other way disrupt or disable any computer system, server, website, router or other device used to host this site or make it available.
  • All warranties, representations, terms, conditions and undertakings, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise (including any implied warranty, representation, term, condition or undertaking of satisfactory quality or fitness for a particular purpose) are excluded to the fullest extent allowed by law by GO Health Club and the information owners and providers.
  • If the use of any information or material on this website is unlawful in any jurisdiction (because of your nationality, residence or for some other reason), that information or material is not offered. If you are outside the Republic of South Africa you must satisfy yourself that you are lawfully able to use any such information and materials. GO Health Club accepts no liability, to the extent allowed by the law, for any costs, losses or damages resulting from or related to the access or attempted access of any information or materials by anyone outside the Republic of South Africa.
  • No delay, neglect or restraint enforcing any of their rights under these Terms and Conditions will be, or be deemed to be, a waiver and it will not prejudice any right of GO Health Club.
  • If any of the Terms and Conditions is held to be unenforceable, illegal or in some other way invalid, the unenforceable, illegal or invalid provision will be deemed to be severable and will not affect the remainder of Terms and Conditions which will continue to be of full force and effect.
  • All conditions and terms of use contained in this website are governed by South African law and you agree to submit to the non-exclusive jurisdiction of the courts of South Africa.
  • No addition to or modification of any provision of these Terms and Conditions will be binding on GO Health Club unless made in writing and signed by their duly authorised representatives.
Partner Terms and Conditions
 
  • GO Health Club has teamed up with the various Partners to bring you even more rewarding ways of earning rewards and receiving special discounts.
  • Partner deals are valid for one year from signing your membership contract, thereafter subject to approval from GO Health Club.
  • Specials and promotions are not applicable to Partner deals.

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